Refund policy

Because each item is made to order and customized to your selected color, we do not accept returns or exchanges.

Please review your order carefully before placing it to ensure the correct product, color, and details are selected.

Exceptions

We will gladly replace or refund items in the following situations:

• Your item arrives damaged during shipping
• Your item has a manufacturing defect
• You received the wrong item

If you experience any of the above issues, please contact us within 7 days of delivery at mossforge@outlook.com and include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Once reviewed, we will arrange a replacement or refund as appropriate.

Cancellations

Because orders go into production quickly, cancellations or changes must be requested within 12 hours of placing your order. After that time, we may not be able to modify or cancel the order.

Color Disclaimer

We do our best to accurately display product colors, but colors may appear slightly different depending on your screen or device settings.

Shipping Costs

Shipping costs are non-refundable.

If you have any questions before ordering, please feel free to reach out. We’re happy to help!